Privacy Policy
Last updated: 10/10/2025
At Eden Row Estates, your privacy matters to us. We’re committed to protecting your personal information and being transparent about how we use it.
This Privacy Policy explains what data we collect, how we use it, and the choices you have.
By using our website or services, you agree to the practices described below.
- Who We Are
Eden Row Estates Ltd (“we”, “our”, “us”) is an independent estate agency providing property sales, lettings, and management services.
Registered Office: Eden Row Estates, Fairgate House, 205 Kings Road, First Floor F30, B11 2AA
Email: [email protected]
Telephone: 0121 704 0000
We are registered with The Property Ombudsman (TPO) and comply with all UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
- Information We Collect
We may collect and process the following types of information when you visit our website, contact us, or use our services:
- a) Personal Information
- Your name, address, email, and phone number
- Identification documents (for tenancy, anti-money laundering, or Right to Rent checks)
- Financial details (for tenancy applications, rent collection, or payments)
- Employment or reference information (for tenant referencing)
- b) Technical & Website Data
- Your IP address, browser type, and operating system
- Pages you visit on our website
- How you interact with our online forms or property listings
- c) Communication Data
- Enquiries submitted through our website or email
- Feedback or testimonials you provide
- Records of communication (calls, emails, or messages)
We collect this information either directly from you or, where appropriate, from trusted third parties such as referencing agencies or property portals.
- How We Use Your Information
We use your personal data for the following legitimate business purposes:
- To respond to your enquiries and provide our services
- To process tenancy or sales applications
- To carry out referencing, Right to Rent, and anti-money laundering checks
- To manage tenancy agreements, rent collection, or property maintenance
- To send property updates, valuations, or relevant service information (with your consent)
- To meet legal or regulatory obligations
- To improve our website, marketing, and client experience
We will never sell, rent, or trade your personal information to third parties for marketing purposes.
- Sharing Your Information
We only share your information where it is necessary to deliver our services or comply with the law.
This may include sharing data with:
- Professional service providers (e.g. referencing, maintenance contractors, utility companies)
- Financial institutions for payment processing
- Legal authorities or compliance bodies (where required by law)
- Our IT, marketing, and software partners who help us operate securely
All third-party partners are required to handle your data confidentially and securely and use it only for the purpose agreed with us.
- How We Store and Protect Your Data
We take data protection seriously.
Your information is stored securely on password-protected systems and, where applicable, encrypted servers.
We apply appropriate technical and organisational measures to prevent loss, misuse, or unauthorised access.
Personal data is retained only for as long as necessary to fulfil the purpose it was collected for or as required by law (for example, to meet HMRC, property, or tenancy record obligations).
- Your Rights
Under UK data protection laws, you have the following rights:
- Access: Request a copy of the personal data we hold about you
- Correction: Ask us to update or correct inaccurate information
- Deletion: Request erasure of your personal data (where legally permissible)
- Restriction: Ask us to limit how we use your information
- Objection: Object to certain types of processing (e.g. marketing)
- Portability: Request that your data be transferred to another service provider
To exercise your rights, please contact us at:
📧 [email protected]
We may require proof of identity before processing certain requests.
- Marketing Preferences
We may occasionally send you information about properties, services, or offers that we think may be of interest to you.
You can opt out at any time by clicking “unsubscribe” in our emails or by contacting us directly.
We’ll always respect your preferences and will not contact you without consent.
- Cookies
Our website uses cookies to enhance your browsing experience, analyse website traffic, and improve our services.
Cookies are small files stored on your device that help us remember your preferences.
You can manage or disable cookies through your browser settings.
For more details, please refer to our Cookie Policy (if available).
- Links to Other Websites
Our website may contain links to other property portals or external websites.
Please note that we are not responsible for the privacy practices or content of third-party sites.
We encourage you to review their privacy policies before submitting any personal information.
- Updates to This Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or business changes.
The most recent version will always be available on our website, with the date of the latest update shown at the top.
- Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your data, please contact us:
Eden Row Estates Ltd
📧 [email protected]
📞 0121 704 0000
🏢 Eden Row Estates, Fairgate House, 205 Kings Road, First Floor F30, B11 2AA
If you are not satisfied with our response, you have the right to contact:
The Information Commissioner’s Office (ICO)
📞 0303 123 1113
🌐 www.ico.org.uk
✅ Eden Row Estates – Professional. Transparent. Trusted.
Your privacy and trust mean everything to us.
