Terms and Conditions
Last updated: 10/10/2025
Welcome to Eden Row Estates. By accessing or using our website, services, or communicating with us, you agree to comply with and be bound by the following Terms and Conditions.
Please read them carefully before using our site or engaging with any of our services. If you do not agree with any part of these Terms, you should refrain from using our website or services.
- About Us
Eden Row Estates
Trading under: Eden Row Estates Ltd
Registered Office: [Insert Registered Address]
Email: [email protected]
Telephone: 0121 704 0000
Eden Row Estates is a registered member of The Property Ombudsman (TPO) and adheres to its Code of Practice.
- Use of the Website
- This website is intended for use by individuals or businesses seeking property-related services, including sales, lettings, and property management.
- You agree to use this site lawfully, for legitimate purposes only, and in a way that does not infringe the rights of or restrict anyone else’s use and enjoyment of the website.
- All information on this website is provided in good faith. While we make every effort to ensure accuracy, Eden Row Estates does not guarantee that all details, descriptions, or prices displayed are complete, current, or free from error.
- Intellectual Property
- All content; materials, design, images, logos, and text displayed on this website are the property of Eden Row Estates unless otherwise stated.
- You may view, download, or print content for personal, non-commercial use only.
- You may not reproduce, distribute, modify, or use any content from this site for commercial purposes without prior written consent from Eden Row Estates.
- Property Listings
- All property descriptions, floor plans, images, and prices are provided for guidance purposes only and do not constitute an offer or contract.
- While every effort is made to ensure accuracy, Eden Row Estates accepts no responsibility for errors, omissions, or inaccuracies in property information.
- Availability and pricing may change without notice.
- Prospective tenants or buyers must satisfy themselves regarding the accuracy of property details before entering into any agreement.
- Fees and Charges
- All fees for landlords, tenants, and vendors are clearly listed on our website under the respective sections (e.g. Landlord Fees, Tenant Fees).
- Fees are subject to VAT (where applicable).
- Before proceeding with any service, you will receive a written agreement or confirmation of terms, outlining fees and service details.
Eden Row Estates reserves the right to amend its fees or service structure at any time, with reasonable notice provided.
- Client Responsibilities
When engaging Eden Row Estates for sales, lettings, or management services, clients agree to:
- Provide accurate and up-to-date information about their property or requirements.
- Comply with all relevant laws, including safety and compliance obligations (e.g. Gas Safety, EPC, EICR, Smoke & CO alarms).
- Not engage in misleading, fraudulent, or illegal activity while using our services.
- Privacy and Data Protection
- Eden Row Estates is committed to protecting your privacy. All personal information is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
- Please refer to our Privacy Policy for full details on how we collect, use, and protect your data.
- Complaints Procedure
We are committed to providing an excellent service. However, if you wish to make a complaint, please follow our official Complaints Procedure, available on our website.
If your complaint cannot be resolved through our internal process, you may refer it to:
The Property Ombudsman (TPO)
📧 [email protected]
🌐 www.tpos.co.uk
- Limitation of Liability
- Eden Row Estates shall not be liable for any direct, indirect, or consequential loss or damage arising from the use or inability to use our website or services.
- We accept no liability for errors, inaccuracies, or omissions in property descriptions or third-party content.
- Nothing in these Terms shall limit or exclude our liability for death or personal injury resulting from negligence, fraud, or any other liability which cannot be excluded by law.
- Links to Other Websites
Our website may contain links to external websites for your convenience. Eden Row Estates does not control, endorse, or accept responsibility for the content or privacy practices of third-party websites. Accessing these sites is at your own risk.
- Changes to These Terms
Eden Row Estates reserves the right to update or modify these Terms and Conditions at any time.
Changes will take effect immediately upon publication on this page.
We encourage you to review these Terms periodically to stay informed about any updates.
- Governing Law
These Terms and Conditions and any dispute arising from them shall be governed by and construed in accordance with the laws of England and Wales.
By using this website, you agree that any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us:
📧 [email protected]
📞 0121 704 0000
🏢 Fairgate House, 205 Kings Road, First Floor F30, B11 2AA
✅ Eden Row Estates – Professional. Transparent. Trusted.
Your property, our priority.
